Customer Success Manager (remote work ok)

SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models.

Requirements include:

  • 2 years’ experience working in the media or in technology industry
  • Undergraduate degree
  • Strong written and verbal communications skills
  • Strong organizational skills and attention to detail
  • Basic understanding of HTML and XML a plus
  • Interest in media, a must


  • Manage customer deployment process
  • Attend and eventually lead organizational meeting with customers
  • Work with development to create initial version of implementation
  • Collect comments from customer and work with development to make changes
  • Work with customer and platform with approval issues
  • Post deployment proactively engage with customers to review results
  • Use data driven methodology to improve customer success
  • Introduce customers to new opportunities for further success
  • Work from anywhere with a slight preference for the Eastern Time Zone

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